Feedback Innovations mission is to help drive improvement of pre-hospital care by providing business intelligence for ambulance services regarding the satisfaction of their patients. Data is gathered through a HIPAA compliant survey process, where patients respond to a set of questions via hardcopy or electronic survey. The data is compiled and turned into actionable business intelligence for our clients by comparing each service’s scores against the Feedback Innovations national databases. Feedback Innovations has developed benchmarks for the ambulance industry in general as well as for specific markets (private, municipal, and hospital-based services). Each service’s scores are kept confidential. Benchmarking in this manner allows our clients to focus resources efficiently at improving specific areas.
Feedback Innovations is pleased to offer the following discount to Savvik members:
$2.25 per survey sent per month (no annual fee or other fees)
- $0.25 discount per survey sent for volumes of more than 750 surveys sent per month
- Additional Options:
- “Hot Alerts” within 24hrs to the client upon discovery of responses that meet the alert criteria – $0.50 per “Hot Alert”
- Accept survey responses via toll-free telephone call – $2 per telephone response
- Surveys distributed in languages other than English – $0.10 per survey per language